A former flight attendant, Dr Barbara Clark has been doing research on flight attendant language for over 7 years. If you click here, you can listen to a podcast interview with her. This link takes you to her website, and this to her company’s blog. And here’s a list of her publications:
Clark, B. (2013). Safety talk and service culture: Flight attendant discourse in commercial aviation. (Phd Thesis). Queen Mary, University of London, U.K.
Clark, B. (2010). Constructing flight attendant identity in safety reports to a government agency. Proceedings of the Summer School of Sociolinguistics, University of Edinburgh.
Clark, B. (2007). Plane talk: Flight attendant identity construction and inter-crew communication. (Master thesis). Queen Mary, University of London, U.K.